Ed Klein -- That's great  
 
Though I think you may have misunderstood me I want the total functionality of the iPhone, especially the internet, visual voicemail, etc. But I want to only pay for what I use and not be locked into a contract. 
 
When any company complicates a payment structure it means that they're trying to disguise something. If they feel that they have to force customers into staying, it means that they are not confident in their own service -- "I'll force'em to stay with me otherwise I'll hurt them if they leave!" Sounds like bully behaviour doesn't it? 
 
If a customer leaves, it's a strong message to say that we must improve. I mean, you can see what it's like now between the phone companies and customers... rather than working together it has become an "us and them" type situation. 
 
I don't blame Apple for the lock-in to AT&T in the states either. I'm sure AT&T forced the lock-in in return for allowing the visual voicemail feature. 
 
It's this sort of behaviour that slows progress on many fronts.

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